Frequently Asked Questions
DELIVERY
Where do InternetPharmacy.ie deliver?
Rep. of Ireland
We can also facilitate International Delivery (delivery cost on request). Please contact us for a quote.
How much is delivery?
Rep. of Ireland: our standard delivery charge is €4.95 for orders under €49 and we offer free delivery for orders over €49.
When will I get my order?
We aim to ship all our orders within 2 working days within Rep. Ireland.
Why has my order not been delivered yet?
If you are concerned an order is taking longer than expected, please check the courier tracking in the dispatch notification email we sent you for a delivery status.
If you still have concern, contact us and we will be glad to investigate.
ORDER PAYMENT
Can I pay by Credit Card or Debit Card?
Yes, we accept a wide range of credit and debit cards. When you're ready to checkout, you will get the option to pay by card on the payment page.
Can I pay by Paypal?
Yes, we accept a wide range of credit and debit cards. When you're ready to checkout, you will get the option to pay by card or Paypal on the payment page.
PRODUCT ENQUIRY
When will product ABC be back in stock?
If you wish to be notified when a 'Sold Out' product is back in stock, you can contact us
Feature query regarding product XYZ?
If you have a query regarding the features of any product, please contact us with your question and we'll be happy to help clarify.
Do you stock product XYZ?
If you don't see the product you're looking for, please contact us - if we don't have it in stock then we may consider adding it to our range, either way we'll let you know.
Which product is best?
If you're looking for any product advice, please contact us with your questions and we'll be happy to help.
ORDERS
How do I cancel my order?
If you have placed and order and wish to cancel it, please contact us immediately. Message us your order number and reason for cancelling, eg change of mind. It is not always possible to cancel an order however we will do our best - it may have to be returned by you (see returns below).
How do I change my order?
If you have placed and order and wish to change it, please contact us immediately. Message us your order number and the change you wish to make, eg change delivery address, contact number, order quantity, items ordered, etc. It is not always possible to change an order however we will do our best - it may have to be returned by you (see returns below).
If order items or quantities are changed:
- we will make a refund to your account for the difference if the new total is less than the original total
- we will issue you with an invoice and request for payment if the new total is greater than the original total
RETURNS
How do I return an item?
Submit a Return Request within 14 days.
On receiving approval, send the item back in same unused condition with copy of order by tracked or recorded delivery to: Carrigaline CarePlus Pharmacy, Kilnagleary Rd. Carrigaline Co Cork. P43PX99
See Returns & Refunds policy for full details including terms and conditions for what can and cannot be returned and how.
We want you to be happy with your products purchased from InternetPharmacy.ie so if your order arrives with an item that is broken or damaged or if you receive the wrong product, please submit a Return Request within 14 days of delivery to arrange the return of item. We will happily replace the product or issue a full refund.